Returns

You can return a product to us within 14 days without giving reasons. Report the return to our customer service to receive a return label.

Is it a dietary supplement? This can only be unopened, with seal /foil (inside and outside) and undamaged packaging are returned.

We proceed to exchange or credit as soon as the product arrives undamaged in us warehouse has arrived.

Exceptions are described below.

Free Returns

You do not have to pay shipping costs for the exceptions below to pay:

• You have received the wrong product.
• The product has been delivered broken.
• The product is past its expiration date (except are offers within the OP = OP with the mentioned T.H.T. data)
• The product is defective within the warranty period

After registering the return with our customer service you have the right to return the product for 14 days using the options below. House of Nutrition will send a replacing product. If this is not possible, the product will be credited including shipping and the amount will be refunded within 14 days.

Steps to return free of charge

1. Contact us on +31 (0) 85 210 50 10 or via info@houseofnutrition.nl and provide the reason for return and your order number.
2. If we agree with the reason for return you will receive a shipping label from us. Stick this clearly visible on the package.
3. Make a copy of the packing slip and insert it into it package.
4. Pack your return in a sturdy box so that it is delivered to us in Soest in good condition.
5. Then deliver your package to a delivery point from Post NL of your choice.
6. After receipt and verification of the returned item product, the replacement product will be shipped and you will receive a shipping confirmation. If this is not possible, you will receive an credit note.

Returns at your own expense

If you change your mind or have made a mistake, items can be returned on your own cost. Products can be returned if this is reported to House of Nutrition within 14 days of the purchase. You then have the right to return the product for another 14 days using the options below.

Return steps at your own expense

1. Contact us on +31 (0) 85 210 50 10 or via info@houseofnutrition.nl and provide the reason for return and your order number.
2. If we agree with the reason for return, we will send you a confirmation by email that the product can be returned .
3. Pack your return in a sturdy box so that it is delivered to us in Soest in good condition.
4. Write the return address of House of Nutrition clearly visible on the package, a copy of the confirmation email and the packing slip in the box, make sure the package is sufficiently stamped and give deliver your package to a delivery point of your choice.
5. After receiving and checking the returned products, the purchase amount is transferred to your account, minus € 9.95 shipping costs of the shipment.

Return address:
Wmix NV
De Weven 15
3583 Beringen
Belgium

Points of attention:

• Always keep the proof of shipment with the Track & Trace code.
• OP = OP offer products with a T.H.T. date as stated on the webshop cannot be returned.
• Payment obligation such as with Afterpay will persist at all times.